Terms & conditions.

These terms apply when you use www.lovechurroslondon.com or buy from our online shop. The site is run by Love Churros London Ltd, a company registered in England and Wales with company number 12218415. Our registered office is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. You can contact us at hello@lovechurroslondon.com.

We try to keep the information on this site accurate and up to date, but it may change from time to time. Please do not misuse the site, for example by trying to disrupt it, gain unauthorised access to it, or copy large parts of it for commercial use. You are welcome to link to our homepage, provided you do so fairly and do not suggest we endorse you without our agreement.

Please respect the intellectual property rights in the photographs, designs, logos and text on this site. Ask us before reusing our material commercially. Other websites we link to have their own content and terms.

Product descriptions, prices and delivery charges are shown on the site and at checkout before you pay. Please check your order before you submit it.

Our stated delivery timeframe is 3–5 working days. See our shipping policy for delivery information. Unless otherwise agreed, UK law requires goods to be delivered within 30 days.

For online purchases where the statutory cancellation right applies, you can tell us you wish to cancel within 14 days of receiving your order, without giving a reason. You then have another 14 days to return the goods. Email hello@lovechurroslondon.com to tell us.

Our refund and returns policy explains how to return an order, refund timing and any applicable exceptions. These terms do not restrict your statutory rights.

If something arrives damaged, faulty or not as described, please contact us as soon as possible, with a photo if you can. This does not affect your legal rights, including your rights under the Consumer Rights Act 2015.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Our privacy policy explains how personal information is used, including information about cookies and browsing activity.

We may update these terms from time to time. The version on the site when you place an order applies to that order. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring claims in your local courts.

Our Loyalty Rewards Program allows customers to earn Loops for every purchase made in-store. Accumulated Loops can be redeemed for selected rewards once the required threshold has been reached.

Participation in the program constitutes acceptance of these Terms & Conditions.

• Customers earn 10 Loops for every £1 spent on eligible purchases.
• Loops are awarded based on the final amount paid at checkout.
• Loops are non-transferable and have no cash value.
• Loops may only be earned on purchases made directly in our store.

Once enough Loops have been accumulated, customers may redeem them for rewards.

Additional conditions:

• Rewards must be redeemed at the time of purchase.
• Only one reward redemption per qualifying transaction unless stated otherwise.
• Rewards cannot be exchanged for cash or substituted for other menu items unless approved by staff.
• Rewards are subject to availability.

Rewards can only be redeemed once the required Loops threshold has been reached through qualifying purchases.

Example: To redeem a 150 Loop reward, a minimum of £15 spend must have been accumulated.

• Loops may expire if there has been no account activity for 12 months.
• The business reserves the right to modify expiry rules with notice.

The loyalty program may not be used for:

• Fraudulent activity
• Attempted manipulation of the program
• Commercial resale of rewards

Accounts suspected of misuse may be suspended or terminated and Loops forfeited.

We reserve the right to:

• Modify reward tiers
• Change Loop earning rates
• Substitute reward items
• Update these Terms & Conditions

Any changes will take effect once published in store or online.

Rewards are subject to:

• Ingredient availability
• Store opening hours
• Operational capacity

If a reward item is unavailable, a similar item of equal or lower value may be offered.

• Loops have no monetary value.
• Rewards cannot be exchanged for cash.
• Participation in the program indicates acceptance of these terms.